Carpet Cleaners N16 Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaners N16 provides professional carpet and related cleaning services to residential and commercial customers. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below.
Customer means any individual, business or organisation that requests or receives services from Carpet Cleaners N16.
Company means Carpet Cleaners N16, the cleaning service provider.
Services means any carpet, rug, upholstery or related cleaning services provided by the Company.
Premises means the property, address or location where the Services are to be carried out.
Booking means a confirmed request by the Customer for the Company to provide Services on a particular date and time at an agreed price.
Technician means a cleaner, contractor or representative engaged by the Company to provide the Services.
2. Scope of Services
The Company provides carpet cleaning and associated services within its service area, including but not limited to carpet, rug and upholstery cleaning, stain treatment and related tasks as agreed at the time of booking.
The exact scope of work, including areas to be cleaned, approximate duration and any specific requirements, will be agreed with the Customer at the time of booking or during an initial discussion. Any additional work requested on the day of service may incur additional charges and will be carried out at the Companys discretion, subject to availability and practicality.
3. Booking Process
3.1 The Customer may request a quotation and make a booking by telephone, online form or other methods offered by the Company from time to time. All bookings are subject to availability and acceptance by the Company.
3.2 Quotations are based on the information provided by the Customer, including the size and condition of the areas to be cleaned, access details and any special requirements. The Company reserves the right to adjust the quote if the information provided is incomplete or inaccurate, or if the actual work required at the Premises differs from the description originally provided.
3.3 A booking is confirmed only when the Company has accepted the request and, where applicable, received any required deposit or payment. The Company may refuse any booking at its sole discretion.
3.4 The Customer is responsible for ensuring that the details given at the time of booking are accurate, including address, access instructions, parking arrangements, contact details and any particular concerns about the Premises or items to be cleaned.
4. Access and Customer Obligations
4.1 The Customer must provide safe and reasonable access to the Premises for the Technician on the agreed date and time. This includes ensuring that someone is present to grant access or arranging a secure method of entry that has been agreed with the Company in advance.
4.2 The Customer must ensure that there is adequate lighting, hot water and electricity at the Premises, and that any alarm systems are properly managed so that the Technician can enter and carry out the Services without unreasonable interruption.
4.3 The Customer must remove any fragile, valuable or easily breakable items from the areas to be cleaned before the Technician arrives, and must inform the Company of any existing damage, stains, wear, tear or defects in carpets, flooring, furniture or fittings.
4.4 The Customer is responsible for ensuring that all children, pets and third parties are kept clear of the work areas while Services are being performed, for their own safety and to allow the Technician to work efficiently.
5. Pricing, Estimates and Additional Charges
5.1 Prices are generally provided as a fixed quote based on information supplied by the Customer. Alternatively, the Company may provide an estimate that is subject to adjustment once the Technician inspects the Premises.
5.2 If, upon arrival, the Technician determines that the work required is substantially greater than indicated during booking, the Company will discuss any price changes with the Customer before proceeding. If the Customer does not accept the revised price, the Company may cancel the booking and may charge a call out fee to cover time and travel costs.
5.3 Parking and congestion charges, where applicable, may be payable by the Customer. If free or suitable parking is not available near the Premises, any parking fees or penalties incurred during the visit may be added to the final invoice.
6. Payments and Deposits
6.1 The Company may require full payment or a deposit at the time of booking. Any remaining balance is usually due on the day of service, immediately upon completion of the work, unless otherwise agreed in writing.
6.2 Payment methods accepted by the Company may include card payment, bank transfer or other methods notified to the Customer from time to time. Cash may be accepted at the Companys discretion.
6.3 For commercial or account Customers, payment terms will be confirmed at the time of booking or in a separate agreement. Unless otherwise agreed, invoices must be paid within the specified payment term stated on the invoice.
6.4 If payment is not received by the due date, the Company reserves the right to charge interest on the overdue amount, to recover reasonable debt recovery costs, and to suspend further services until all outstanding sums are settled.
7. Cancellations, Rescheduling and Late Attendance
7.1 The Customer may cancel or reschedule a booking by giving reasonable notice. Unless otherwise stated at the time of booking, at least 24 hours notice before the scheduled start time is required to avoid a cancellation fee.
7.2 If the Customer cancels or reschedules with less than the required notice, or is not present to provide access at the agreed time, the Company may charge a cancellation fee up to the full agreed price of the booking, including any non refundable deposit.
7.3 In the event of circumstances beyond the Companys reasonable control, including but not limited to severe weather, accidents, illness, transport disruption or equipment failure, the Company may need to cancel or reschedule a booking. The Company will endeavour to notify the Customer as soon as is reasonably practicable and offer an alternative appointment.
7.4 While the Company aims to attend at the agreed time, arrival times are estimates only and are not guaranteed. The Company will not be liable for minor delays but will make reasonable efforts to inform the Customer if a Technician is running significantly late.
8. Service Standards and Limitations
8.1 The Company will carry out the Services with reasonable skill, care and diligence, using appropriate equipment and cleaning products suitable for professional use on carpets and fabrics, as far as reasonably practicable.
8.2 Stain and odour removal cannot be guaranteed. Some stains and marks are permanent or may have damaged fibres irreversibly. The Company will use professional judgement to decide what methods to apply but will not be liable if certain stains or odours cannot be fully removed.
8.3 Drying times for carpets and upholstery vary depending on ventilation, temperature, fabric type and other conditions at the Premises. Any drying time provided is an estimate only, and the Customer is responsible for ensuring adequate ventilation and for avoiding use of damp areas until sufficiently dry.
8.4 The Company may decline to clean items that, in the Technicians opinion, are heavily damaged, insecurely fitted, excessively soiled or unsafe to treat. In such cases, the Company will discuss alternatives with the Customer where possible.
9. Damage, Liability and Insurance
9.1 The Company will take reasonable care when providing the Services. If the Customer believes that damage has occurred as a result of the Services, the Customer must notify the Company as soon as reasonably possible and in any event within 48 hours of completion of the work.
9.2 The Company may request evidence of the alleged damage and must be given a reasonable opportunity to inspect the Premises and to carry out any remedial work it considers appropriate before the Customer arranges third party repairs or replacements.
9.3 The Companys total liability for any loss or damage arising under or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the value of the booking during which the loss or damage occurred, except where such limitation is not permitted by law.
9.4 The Company will not be liable for pre existing damage, wear, discolouration or defects, or for damage arising from the failure of fabrics or materials that are unsuitable for cleaning, where the Customer did not inform the Company of such issues in advance or where such issues could not reasonably have been identified prior to cleaning.
9.5 The Company shall not be liable for any indirect, consequential or purely economic loss, including loss of profits, loss of business, loss of opportunity or loss of goodwill.
9.6 Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded under applicable law.
10. Customer Guarantees and Complaints
10.1 The Company aims to deliver a high standard of work. If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Technician on site where possible, or contact the Company promptly after completion.
10.2 The Company may, at its sole discretion, offer to re attend to rectify any reasonable concerns, provided that the complaint is made within a fair time and relates directly to the work carried out. This re attendance policy does not constitute a guarantee of specific results.
10.3 If the Customer continues to be dissatisfied after the Company has investigated and, where appropriate, taken remedial action, the Companys liability shall be limited in accordance with the liability provisions set out in these Terms and Conditions.
11. Waste Handling and Environmental Compliance
11.1 The Company will handle and dispose of any waste it produces in the course of providing the Services in accordance with relevant waste management and environmental regulations applicable in its service area.
11.2 Where the Services generate waste such as used cleaning solutions, packaging or removed debris, the Company will ensure that such waste is collected, stored and removed in a manner that does not pose unnecessary risk to health, safety or the environment.
11.3 The Customer remains responsible for the disposal of any general household or commercial waste at the Premises that is not generated by the Company during the provision of the Services. The Company does not act as a general waste carrier unless expressly agreed in writing.
11.4 The Customer must not request or encourage any Technician to dispose of waste unlawfully, including by leaving waste in unauthorised locations or using facilities not intended for that type of waste. The Company reserves the right to refuse any request that would breach waste, environmental or safety regulations.
12. Health and Safety
12.1 The Company will carry out the Services in compliance with applicable health and safety obligations and will take reasonable steps to protect the wellbeing of its Technicians, Customers and any other persons present at the Premises.
12.2 The Customer must inform the Company of any known health and safety risks at the Premises, such as loose flooring, exposed wiring, hazardous substances or restricted access areas.
12.3 Technicians may refuse to work in areas that they deem unsafe or unsanitary, or may stop work if a situation arises that threatens health, safety or security. In such cases, the Company will discuss the matter with the Customer and may treat the visit as a chargeable attendance.
13. Data Protection and Privacy
13.1 The Company will collect and process personal data relating to Customers only as necessary to manage bookings, provide Services, handle payments and respond to enquiries or complaints.
13.2 The Company will take reasonable steps to keep personal information secure and will not sell or disclose Customer details to third parties except where required to deliver the Services, process payments, comply with legal obligations or enforce these Terms and Conditions.
14. Variations to Terms
14.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when published on the Companys website or otherwise notified to Customers.
14.2 The Terms and Conditions in force at the time of booking will apply to that particular booking, unless a change is required by law or by a regulatory authority, in which case the updated terms may apply to existing bookings.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions or the provision of the Services, including any non contractual obligations.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted but the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
16.3 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any previous agreements, understandings or arrangements, whether written or oral.
By proceeding with a booking, the Customer confirms that they have read, understood and agree to these Terms and Conditions.
